Refund policy

Return & Refund Policy

Last Updated: July 29, 2026

At Happie Name Stamp, every stamp is specially customised according to your name and design requirements. Due to the personalised nature of our products, we follow the return and refund policy mentioned below.

Customised Products

- Personalised stamps cannot be returned or exchanged if the customer provides incorrect details, spelling mistakes, or changes their mind after production begins.
- Please carefully check all customisation details before placing your order.

Damaged or Incorrect Products

We accept replacement requests only if:

- The product arrives damaged.
- The product received is incorrect compared to the order details.
- There is a manufacturing defect.

Customers must contact us within 48 hours of delivery with:

- Order number
- Clear images/videos of the product
- Details of the issue

After verification, we will provide a suitable resolution, including replacement if applicable.

Refund Policy

- Refunds are only issued for eligible cases after approval.
- Approved refunds will be processed to the original payment method within 5–7 business days.
- Shipping charges and customisation charges may not be refundable.

Order Cancellation

- Cancellation requests must be made before the order enters the production process.
- Once customisation has started, cancellation may not be possible.

Return Shipping

If a return or replacement is approved due to our mistake or a defective product, we will provide further instructions.

For any return or refund-related queries, please contact our customer support team through the contact details provided on our website.

Thank you for choosing Happie Name Stamp